Legal & Platform Policies

1. Nature of Platform & Commercial Intermediation Services

InstaHelp primarily operates as a technology-enabled:

• commercial intermediation platform,
• online marketplace and discovery platform,
• advertising and promotional platform,
• lead-generation and customer acquisition platform,
• communication facilitation system,
• business networking and visibility platform,
• administrative coordination platform,
• and technology infrastructure provider.

The Platform may facilitate, support, coordinate, organize, promote, advertise, route, or enable:

• commercial introductions,
• customer inquiries,
• appointment coordination,
• business visibility,
• provider discovery,
• listing services,
• reviews and ratings,
• marketplace interactions,
• promotional campaigns,
• subscription systems,
• communication systems,
• or other lawful Class 35 aligned activities.

2. Independent Third-Party Providers

Providers, merchants, agencies, contractors, professionals, freelancers, businesses, and service partners listed, promoted, advertised, recommended, or discoverable through the Platform are independent third parties.

Such providers are not generally:

• owned by InstaHelp,
• controlled by InstaHelp,
• managed by InstaHelp,
• employed by InstaHelp,
• or supervised operationally by InstaHelp.

Users are solely responsible for:

• reviewing provider terms and policies,
• conducting due diligence,
• verifying qualifications or licenses,
• evaluating suitability,
• and independently assessing risks.

3. Privacy Policy

InstaHelp may collect, process, store, organize, use, and share information reasonably necessary for:

• platform functionality,
• communication facilitation,
• customer support,
• lead routing,
• appointment coordination,
• commercial administration,
• fraud prevention,
• analytics and optimization,
• advertising and marketing,
• business operations,
• or legal compliance.

Information We May Collect

• name and contact details,
• email and phone number,
• city and location data,
• device and browser information,
• payment-related metadata,
• communication records,
• support requests,
• reviews, ratings, and uploaded content,
• cookies and analytics information.

4. DPDP Rights & User Controls

Subject to applicable Indian laws, users may have rights to:

• request access to certain personal data,
• request correction or updating of information,
• request deletion of information,
• withdraw consent where applicable,
• raise grievances relating to data processing.

Certain requests may be subject to:

• identity verification,
• security procedures,
• operational requirements,
• legal retention obligations,
• or dispute management requirements.

5. Payments, Refunds & Cancellation Policy

Payments on the Platform may relate to:

• platform access,
• commercial facilitation,
• consultation services,
• communication handling,
• administrative coordination,
• lead generation,
• marketplace functionality,
• or operational support.

Conversation & Consultation Charges

InstaHelp reserves the right to charge up to INR 2,500 per conversation, consultation, inquiry, support interaction, administrative engagement, or coordination request.

Third-Party Transactions

Refunds relating to independent third-party providers remain subject to such providers’ own policies, operational conditions, and commercial terms.

InstaHelp does not generally guarantee refunds for third-party services, bookings, purchases, or provider disputes.

6. Limitation of Liability

To the maximum extent permitted by law, InstaHelp and its affiliates, directors, employees, advertisers, partners, contractors, and technology providers shall not be liable for:

• indirect or consequential losses,
• loss of profits or goodwill,
• service dissatisfaction,
• provider negligence or misconduct,
• fraud or criminal acts by third parties,
• injury, damages, or losses,
• pricing disputes,
• refund disputes,
• or operational failures of independent providers.

7. No Duty To Monitor

InstaHelp has no obligation to:

• monitor providers continuously,
• inspect services,
• verify all statements or representations,
• supervise offline interactions,
• or investigate all user conduct.

Any moderation, support, onboarding, verification, or communication assistance shall not create:

• a guarantee,
• agency relationship,
• legal duty,
• or assumption of liability.

8. Intellectual Property & Branding Notice

“InstaHelp” and associated logos, branding elements, visual identifiers, trade dress, trademarks, service marks, or proprietary elements may be used in connection with the Platform, subject to applicable rights, registrations, claims, protections, or legal proceedings under relevant laws.

9. Modifications To Policies

InstaHelp may revise, modify, update, replace, suspend, or discontinue portions of these policies at any time without prior notice.

Continued use of the Platform constitutes acceptance of revised policies.

10. Electronic Acceptance & Binding Consent

By accessing, browsing, registering, communicating, clicking acceptance buttons, making payments, submitting forms, continuing platform usage, interacting with providers, or otherwise using the Platform, users expressly acknowledge and agree that:

• they have read, understood, and voluntarily accepted these policies;
• electronic acceptance constitutes legally binding consent;
• continued use of the Platform constitutes ongoing agreement;
• users had adequate opportunity to review these policies before proceeding;
• users are solely responsible for understanding the implications, limitations, risks, and restrictions described herein.

11. No Reliance & Independent Decision Making

Users acknowledge that they independently evaluate, verify, and assess any provider, listing, business, recommendation, review, communication, advertisement, service, or information available through the Platform.

12. Assumption of Risk

Users voluntarily assume all risks associated with:

• interacting with third-party providers,
• offline meetings or services,
• communications outside the Platform,
• payments to providers,
• provider misconduct,
• pricing disputes,
• service dissatisfaction,
• delays or cancellations,
• personal injury,
• property damage,
• fraudulent conduct,
• or operational failures of third parties.

13. Indemnity & User Responsibility

Users agree to defend, indemnify, and hold harmless InstaHelp, its affiliates, directors, employees, contractors, technology providers, advertisers, licensors, and partners from and against:

• claims,
• losses,
• damages,
• penalties,
• liabilities,
• costs,
• legal proceedings,
• government actions,
• disputes,
• or expenses including legal fees

arising from:

• user conduct,
• provider disputes,
• policy violations,
• fraudulent activity,
• misuse of the Platform,
• violation of laws,
• or interactions with third-party providers.

14. Arbitration, Jurisdiction & Dispute Resolution

To the maximum extent permitted by law, disputes arising from Platform usage shall first be attempted to be resolved through good-faith discussions.

If unresolved, disputes shall be subject to:

• binding arbitration,
• confidential proceedings,
• individual claims only,
• and exclusive jurisdiction in Bengaluru, Karnataka, India.

15. Force Majeure

InstaHelp shall not be liable for delays, interruptions, failures, losses, or inability to perform arising from events beyond reasonable control, including:

• internet failures,
• government actions,
• strikes,
• pandemics,
• cyberattacks,
• power failures,
• technical outages,
• provider failures,
• natural disasters,
• civil unrest,
• legal restrictions,
• banking disruptions,
• or telecommunications failures.

16. Platform Records & Evidence

Users acknowledge and agree that:

• electronic records,
• communication logs,
• timestamps,
• platform records,
• payment logs,
• support records,
• emails,
• system-generated records,
• and digital acceptance logs

maintained by InstaHelp may be relied upon as evidence in disputes, investigations, proceedings, or enforcement actions, subject to applicable laws.

17. Severability & Survival

If any provision of these policies is held unenforceable, invalid, or unlawful, remaining provisions shall continue to remain enforceable to the maximum extent permitted by law.

Liability limitations, disclaimers, indemnities, payment obligations, arbitration clauses, intellectual property protections, and operational protections shall survive termination or discontinuation of Platform usage.

10. Contact & Grievance Information

Legal notices, grievances, privacy requests, or compliance-related communications may be directed to:

Email: mail@instahelp.in